FAQ
2. Are your videos Mac / iPhone compatible?
3. Am I able to download and keep the videos?
4. How do I cancel my membership?
5. My login doesn't work / I'm locked out, why?
6. Why can't I view any of your Videos?
7. What do I need to access the videos?
8. Can I use an old login name to re-subscribe?
9. I have lost or forgotten my password, what do I do now?
1. How often do you update?
We add two new High Definition videos, two new galleries and a new SD video stream every week. Our members also have free access to fifteen streaming video sites.
2. Are your videos Mac / iPhone compatible?Absolutely! Our videos are available in many formats which will play on all current devices.
3. Am I able to download and keep the videos?Yes of course! Our videos are available via streaming and download. They are yours to keep. BUT, it is illegal to share our content on the internet, copy to disc and sell or share them with others. Please don't pirate our copyrighted content. Enjoy it but don't share it!
4. How do I cancel my membership?You must contact your billing company to cancel your membership. Use the links below to contact the Billing Company.
For EPOCH billing support and lost/forgotten passwords please contact https://epoch.com/billingsupport
For CCBill billing support and lost/forgotten passwords please contact www.support.ccbill.com
When you sign up you will be sent a confirmation email with your login and billing information. Check your bulk/spam folders for this email and save it for future reference. Your username and password are case-sensitive so enter them exactly as shown in your email. If you make too many failed attempts when logging in, your password will be temporarily suspended. If that happens, just wait a few hours, or contact us via email and we will reset your password as quickly as possible. Please DO NOT share your login details. If they are used by other surfers, your account will be suspended.
6. Why can't I view any of your Videos?A: Please make sure that you have a recent browser version (we recommend Internet Explorer 6.0 or higher), and you have Flash Player 9 or above installed. Additionally, you may not be able to access the content if you are operating a firewall. You may need to review your proxy settings that will enable access. Our footage has been optimised for viewing on Flash Player 9 and above. If you haven't already done so, we recommend either update or install the Flash Player It's FREE.
7. What do I need to access the videos?Ensure that you have a recent browser version with JavaScript enabled (we recommend Internet Explorer 6.0 or higher, Mac Safari 2 or higher or Firefox 2 or higher), and you have Flash Player 9 installed. Note, if you downloading Flash Player through Firefox, make sure to close your browser before installing Adobe Flash Player.
8. Can I use an old login name to re-subscribe?Unfortunately a login name can only be used the once.Our database stores login names indefinitely so each one can only be used the one time.
9. Lost or forgotten passwordsForgotten your password? Try THIS LINK first!